Contacting Casino Extra
Who you are writing to
For questions about the information published on this site, contact the Casino Extra editorial team. We can help with the accuracy of our pages, clarify details covered in our coverage and point you towards the relevant responsible gambling resources.
Our editorial inbox is [email protected]. We aim to reply within 48 hours, although complex questions or requests that require additional checking may take a little longer.
The boundary between editorial help and account help
Casino Extra is the subject of this independent information portal, but we are not the operator. We have no access to player accounts, balances, bets, bonuses or withdrawal requests, which means we cannot help with registration, deposits, withdrawals, technical problems or changes to a profile.
Please include the page or subject connected with your question if it relates to our content. Do not send passwords, full payment details, identity documents or other sensitive personal information by email.
Questions about a Casino Extra account
Account-specific questions should go through the operator’s own support channels on its platform, where the team can access the relevant account records and take action. This may include checking the status of a withdrawal, resolving a payment query or requesting assistance with account verification.
Before contacting the operator, check the cashier section for the payment method and transaction concerned. It can help to have the relevant date, account identifier and payment method ready, without including passwords or full financial details in an open message.
What happens after you make contact
Editorial enquiries are checked by our team, and we will respond by email within 48 hours where possible. If a question concerns the accuracy of published information, we may review the relevant material and clarify any point that needs correction.
Complaints about account handling, payments or the operator’s service should be raised through the operator’s formal support or complaints process so that it can review the matter under the applicable terms. Keep copies of relevant correspondence and include enough detail for the team to identify the issue without disclosing sensitive information.
Responsible gambling support
If gambling is beginning to feel difficult to control, support is available from the GamCare team and the National Gambling Helpline on 0808 8020 133, which is free and available 24/7. BeGambleAware also provides information and free, confidential support, while GamStop allows eligible players to exclude themselves across participating licensed sites.
Access to gambling services is restricted to adults aged 18 or over. If someone sharing your device is below 18, consider using parental-control software such as Net Nanny or Qustodio and keeping gambling accounts private.
This page is for information and marketing purposes only. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. Access is limited to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.
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